Client Care — Frequently Asked Questions
Online Experience
Who We Are — The Essence of SilverPointLuxury ?
- SilverPointLuxury is a distinguished jewelry maison based in Turkey, devoted to the creation of bespoke pieces that reflect timeless elegance and refined craftsmanship. Each creation is meticulously handcrafted by a small team of artisans, ensuring exclusivity, precision, and exceptional quality.
How May I Place an Order ?
- Our online boutique offers a seamless and secure purchasing experience.
Select your desired creation, personalize it where applicable, and complete your order through our encrypted checkout. Once confirmed, our artisans begin crafting your piece exclusively for you.
Availability of Our Creations ?
- The majority of SilverPointLuxury pieces are made to order, allowing each creation to be produced with individual care. Limited in-stock selections may be available and will be clearly noted on the product page.
Estimated Delivery Time ?
- Delivery timelines vary based on design complexity and destination.
Each bespoke piece requires a dedicated production period, followed by international delivery. Estimated timelines are provided at checkout for your convenience.
Presence of a Physical Boutique ?
- SilverPointLuxury currently operates exclusively online, enabling us to maintain direct relationships with our clients and dedicate our full attention to craftsmanship and personalization.
Our Creations
What Distinguishes SilverPointLuxury Creations ?
- Every SilverPointLuxury creation is the result of thoughtful design, artisanal techniques, and refined materials. Our pieces are produced in limited quantities and never mass-manufactured, ensuring individuality and lasting value.
Longevity and Wearability ?
- Our jewelry is crafted with durability in mind while preserving elegance. With mindful care, each piece is designed to be worn, cherished, and enjoyed for years to come.
Materials and Craftsmanship ?
- We work with carefully selected precious metals and premium stones, including sterling silver and high-grade cubic zirconia. Full material details are provided within each product description.
Place of Creation ?
- All SilverPointLuxury pieces are designed and handcrafted in Turkey by our skilled artisans, honoring both tradition and modern refinement.
Payments & Transactions
Accepted Payment Methods ?
- We accept secure payments through trusted international payment providers. Available payment options are displayed at checkout for your convenience.
Taxes and Duties ?
- Applicable taxes may be included or calculated at checkout depending on your location. Any customs duties or import charges imposed by the destination country are the responsibility of the client.
Exchanges and Returns ?
- As most SilverPointLuxury creations are bespoke, they are considered final sale.
For in-stock items, please consult our Refund Policy for eligibility and conditions.
Shipping & Delivery
Our Shipping Partners ?
- We collaborate with reputable international courier services to ensure secure, insured, and reliable worldwide delivery.
Worldwide Service ?
- SilverPointLuxury proudly delivers to clients across the globe from Turkey.
Delivery Timeframes ?
- Delivery times vary according to destination and customs processing. While estimates are provided at checkout, external factors may influence final delivery timelines.
Shipping Costs ?
- Shipping fees are calculated at checkout based on destination, package weight, and selected delivery method.
Client Care
How to Contact SilverPointLuxury ?
- For personalized assistance, order inquiries, or general support, please contact our Client Care team at:[ info@silverpointlux.com ]
We are delighted to assist you.
